VitaCell International Co. Ltd. aims to have as many people benefit from our quality products. In line with this, our intention is to ship as fast as possible to fulfill customers’ orders using the most reliable shipping courier partners available.
Processing of Orders
Shipping of orders are made within the office working hours of our company and our partner shipping company. As we are based in Hong Kong our working hours is based on standard GMT +8 time.
Once we receive orders, we will process this within the day or at the latest the following day. Orders received on a weekend, will be processed on the next available working day.
Partner Shipping Companies
We have tapped the services of reliable courier partners and postal service to ship all orders. Our shipping lead times are based on the lead times provided by shipping couriers.
We use mainly parcels which could be tracked by the code provided by the shipping company, when available. Shipping companies may provide updates on shipment and could at times be delayed. Should updates on the shipment be required, kindly check first with the shipping companies.
Shipping Lead Time examples as provided by postal service are listed below:
USA – 6 to 8 working days
Canada – 5 to 13 working days
UK – 14 to 16 working days
Netherlands – 17 to 19 working days
South Africa – 17 to 34 working days
India – 5 to 17 working days
Singapore – 2 to 3 working days
Faster shipping options are available using parcels express which may be selected once orders are checked-out.
Shipping and Handling Fee
Our prices for one to two bottles purchase do not include the shipping and handling fees.
We offer free shipping and handling for minimum purchase of three bottles at a period subject to review of our company. These rates and offer of free shipping will change from time to time depending on changes in the courier rates and at our discretion other pricing factors.
Country specific import duties and related taxes are not included in the price and shipping cost. The buyer will be responsible for shouldering these charges. Kindly take note of custom processing time which in some cases could cause delays in the arrival of orders.